Zvoni Communications and Recording Notice
Operational notice covering AI calls, demo callbacks, SMS/email follow-up, recordings, transcripts, disclosures, and escalation.
AI-assisted communications
Calls, texts, emails, chats, and related workflows may be handled or assisted by AI systems. The AI may collect information, answer from approved sources, send approved links, create tasks, and escalate to a human.
Demo callback consent
If you submit an instant demo form, you authorize a product demo callback to the number you provide. Demo callbacks should be limited, rate-limited, and used for the requested product demonstration and related follow-up.
Recordings and transcripts
Calls may be recorded, transcribed, summarized, translated, tagged, and stored for service delivery, quality review, reporting, training, security, and support. Recording disclosure requirements vary by location and use case.
Messages and links
When enabled, agents may send approved SMS, WhatsApp, email, or other links based on caller requests and client rules. Marketing or outbound messaging requires appropriate consent and opt-out handling.
Escalation
If the AI cannot safely or accurately help, or if a request is urgent, sensitive, regulated, unclear, or outside approved knowledge, it should route to a human or collect information for follow-up.
Contact
Questions about communications or recordings can be sent to support@zvoni.ai.